I am not mentally challenged. Some may say that I am retarded which indeed may be true. However, I am not mentally challenged. I say this because I am pretty sure that I am not the only person that feels mentally challenged when they are forced to work with an automated telephone service.
At times I feel like the big black guy from the film, Green Mile, as he walked to his death. I get nervous just thinking of pressing "1" for English. Suddenly, my butt cheeks are sweating and I have to use the bathroom.
The idea of speaking to a computer simply frightens me and presumably others. We tense up, hit the wrong number, select the wrong option, mumble when asked to verbally explain what we are looking for, and at times, hang up before before the process begins.
We end up speaking to a Spanish computer, saying the Our Father, telling the computer to suck our (insert inappropriate body part of your choice here), and singing the "hold" music.
Needless to say, the more our society progesses, the more we will utilize computer operated systems and the more we will all feel like Will Smith's character in I, Robot.
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